FAQ

Admission to the Ginza Sony Park venue is free, but there are paid events such as "Takashi Murakami and Murakami House." For details, please check the product list.

As stated in the Terms of Service, cancellations due to customer circumstances are basically not accepted. If you have any questions, please contact us at Contact.

Please check the details listed in the leaflet regarding the redemption of achievement awards.
For other questions, please contact https://www.tokyometro.jp/support/index.html

If you have set up spam mail countermeasures or domain-specified reception, please register 【＠magazine.co.jp】 as a domain that can be received.
If it is not registered, you will not receive emails from our company and will not be able to use the delivery service.

We will issue it. We apologize for the inconvenience, but please contact us via the inquiry form. Please be sure to include your order number at that time.

You can display the electronic ticket on your smartphone to enter. There are no paper tickets.
After logging into My Page, if you are using a smartphone, an item labeled "View ticket list" will be displayed at the bottom of the page.
On the day of the event, ticket operations will be performed at the reception, so please be careful not to use the ticket until then.

We apologize, but there will be no archive streaming. Please enjoy it in real time.