Shipping policy

Pre-ordered items will be produced after ordering, so it will take some time for delivery.

In the case of regular delivery, we will deliver it within 1-2 weeks from the date of your order.

Also, for information on overseas delivery, please refer to the following section: .

Please note that we are not responsible for any delays in delivery that occur without any reason attributable to our liability.

*The estimated shipping date may vary for each item. For details, please check each product page.

About exceptions:
If there is an announcement of a delay in shipping, there may be long holidays such as national holidays, Obon holidays, New Year's holidays, etc., or if orders are concentrated due to new product sales, it may take more than 1-2 weeks. In addition, delivery delays may occur in connection with force majeure events such as conflicts and weather.

Currently, we are unable to specify the day of the week or delivery time.

We apologize for any inconvenience caused, but if you receive an email saying that shipping has been completed, please contact the designated delivery company. If the customer is not at home when the product is delivered, a notification of absence from the shipping company will remain.

In that case, please specify a time that is convenient for you and receive the product.

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[Delivery information for each major delivery carrier]

・Yamato Transport Co., Ltd.

http://www.kuronekoyamato.co.jp/ytc/customer/

*Delivery method cannot be specified.

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You cannot change the delivery address after the order is completed.

If your address changes due to a moving, etc., you will have to cancel your order and purchase again.

Please contact us for cancellationpopeyeonlinestore@magazine.co.jpPlease do so. The secretariat will reply.

Please note that changes may not be possible depending on the time of notification of change.

This store offers world shopping (WorldShopping) is available for overseas delivery. Please check the following for information on using this service.

https://zig-zag.my.site.com/help/s/terms?language=ja

Please note that some products may not be applicable. Please be aware that this is clearly stated on the product purchase page.

We do not currently offer cash on delivery. Purchases can only be made from the shop.

If a product shipped due to an incorrect address or long-term absence is returned, the order will be canceled. If you would like to purchase, we apologize for the inconvenience, but please place your order again.

*In the event of cancellation, the payment amount will be refunded. (You will be responsible for the round-trip shipping fee.)

*The item will be returned to stock when it is returned, so even if you order it again, there may be cases where the item will be out of stock and we cannot provide it. Thank you for your understanding.

*If an order is cancelled due to malicious acts, such as intentionally deliberately denying an address, intentionally not receiving the product and treating it as a return, or intentionally not receiving the product without a legitimate reason and treating it as a long-term absence,

Please note that we may cancel future transactions or we may not be able to provide refunds. Please be aware that if such malicious conduct is found, criminal or civil legal measures may be taken.